© 2016 Argyll Safaris

Rughriach, Old Shore Road, Connel, Argyll. PA37 1PT.

Tel: +44 7760 880757

Please take the time to read and understand the terms and conditions detailed below.

 

Tour Policy

 

Argyll Safaris endeavour to deliver a unique and personal experience to fulfil the expectations of your exclusive party.  Argyll Safaris will not add additional clients to your tour.   

 

Payment

 

Reservations require a non-refundable deposit of 25% of the tour cost.  The final balance is due 6-weeks prior to your tour commencing.  Bookings made within 6 weeks of the tour commencing will be expected to pay the full balance due upon booking.  Full details on how and when to pay will be sent to you in the form of a deposit / balance e-mail.  Overdue final balance payments may result in interest being charged on the amount owed or your reservation being cancelled.

 

Cancellations & Insurance

 

Should you wish to cancel your tour you should provide Argyll Safaris with written notification as soon as possible, as the date of the cancellation is the date on which we receive your letter or e-mail.

 

Cancellations made 8-weeks or more prior to tour date will result in full refund less deposit.

Cancellations made between 4 & 8 weeks prior to tour date will result in 50% refund less deposit.

Cancellations made between 4 & 2 weeks prior to tour date will result in 25% refund less deposit.

Cancellations of 2 weeks or less will result in no refund.

 

Argyll Safaris reserve the right to cancel your tour if final payment is not received by the due date.  Should we have to cancel your tour due to circumstances beyond our reasonable control, Argyll Safaris will refund all monies paid.

 

Please ensure you take out adequate cancellation insurance from a reputable insurer to protect yourself against cancellation penalties and also to cover death, personal injury, medical expenses, repatriation expenses, loss of or damage to luggage and contents and loss or theft of money and personal belongings.

 

Argyll Safaris will not be responsible for loss of or damage to baggage or personal possessions or consequential loss.

 

Changes

 

We reserve the right to alter routes due to the variable weather conditions which can be experienced in Scotland or travel warnings of imminent danger.  

 

While Argyll Safaris will do everything reasonably possible to complete your tour itinerary as planned, we reserve the right to alter itineraries if required. 

 

Health & Safety

 

Argyll Safaris reserves the right to refuse to carry any person whose conduct or manner is likely to cause offence or upset to others.  In such cases, there will be no refund and Argyll Safaris shall have no further liability to that passenger.

 

Likewise, Argyll Safaris reserves the right to refuse to carry any person whose fitness level or medical condition is not considered by the Guide to be appropriate for the tour.  This includes fever, disease, contagious viruses, alcohol or drug abuse or any other symptoms that might cause upset to other passengers.  In such cases, no refund will be given and the Company shall have no further liability to that passenger.  In the event of client illness during a tour, then the relevant client must accept responsibility for any medical costs incurred and Argyll Safaris shall not be liable to refund any part of the tour costs. 

 

All visitors from overseas MUST have insurance to cover accident and repatriation.

 

The group must at all times abide by the directions of and be respectful towards the employees of Argyll Safaris.

 

Argyll Safaris must be notified in advance of clients who are suffering from any medical condition or are taking medication in order that a tour appropriate to their condition can be planned. 

 

Clients whose fitness level or medical condition is not considered by the Guide to be appropriate for certain activities on the tour may be asked to make alternative arrangements.  In such cases compensation will not be offered.

 

Clients should be aware that weather conditions in Scotland can be severe and hence MUST be properly equipped as indicated in each tour itinerary.

 

Complaints Procedure

 

In the unlikely event that you should find the need to complain about any aspect of your luxury tour with Argyll Safaris, the complaint should be promptly brought to the attention of the Guide.  Clients wishing to lodge a complaint after the tour has ended should write to the Argyll Safaris within 28 days of the tour end providing full and comprehensive details.  The Company will then endeavour to resolve your complaint in an amicable manner as quickly as is reasonably possible.

 

 

 

TERMS & CONDITIONS